Managing technical interventions
An application designed to centralize the management of technicians, vehicles and worksites, sustainably balancing workloads and maximizing efficiency in the field.
The starting point
Planning activities for technicians in the field or for on-site teams is much more than assigning a name to a date on a spreadsheet. When human resources and equipment (company vehicles, special tools) are spread across dozens of projects at the same time, the lack of a centralized tool creates clear operational bottlenecks.
The problem we found
Our client needed to develop the frontend for a platform able not only to show who does what, but to manage work orders by balancing shifts with people's well-being and giving managers a clear view of future production capacity.
Technologies used
Faithful frontend development
Translating the wireframes and Figma mockups produced by the client into pixel-perfect interactive web interfaces while keeping the complex logic accessible.
Robust backend integration
Building a solid communication layer between frontend and backend from the ground up to keep data, records and project states synchronized in real time.
Resource-oriented planning
Actively, during development, design changes were made to streamline the UI logic, maximizing simplicity without giving up the capabilities offered by the backend.
Viewing on the move
The interfaces must allow use on both desktop and mobile devices, enabling multiple designs and mockups to coexist together.
Focus on features and solutions
Scheduler and timeline
An extended time-based visualization interface (built on the capabilities of Kendo UI and React) that visually maps the current resource/project match. This layer lets dispatch management immediately identify operational gaps, erroneous shift overlaps and the availability of vans or specialists, turning tasks from backlog into truly live operations.
Fleet and resource management
Extended modules for the native administration of technician profiles (licenses, route and vehicle preferences, personal data, ...) and of the vehicle fleet (plates, required license, presence of a trailer, ...). The shared cloud registry ensures that, in the assignment workflow, the perfect driver/technician routing is achieved to cut down tasks stuck in the system due to lack of information.
Backlog tracking and flow
Full digitalization of open work orders/contracts. From loading 'floating' interventions (pure backlog) all the way to commitment within the weekly/monthly horizon. Dispatchers oversee the grids, filter them in bulk and clear tasks delivering value based on priority, company Service Level Agreements and the non-negotiable deadlines of worksites or extraordinary maintenance.
Organizing the activities
Managing teams and the rounds of the various technical interventions is not always immediate, which is why an intuitive and natural interface helps reduce burnout and improves the quality of the work done.
Want to scale your field operations?
If you manage dozens of teams, equipment and distributed technicians, let's talk. Together we'll build the SaaS app that will make your company logistics flexible, visible in real time and able to absorb the unexpected.
